For Canadians 60+ and the families who love them
Patient tech help for your parents. Scams stopped before they cost.
Remote support for Canadians 60+, with scam screening and a family liaison, so you stop being the free IT department.
Sends us a short note. We reply by email.
The problem
Helping a parent with tech shouldn't take over your evenings.
How it usually goes
- You get the call at dinner, again, and talk them through it from memory.
- A text arrives that looks like the bank. Nobody is sure whether to tap it.
- Support that is quick, jargon-heavy and a little impatient.
- The device gets fixed. The next problem is still waiting.
With Silver Shield
- Your parent has a patient person to ask, any time something looks off.
- Suspicious calls, texts and emails are screened before money is at risk.
- Plain words, no hurry, and no one made to feel foolish for asking.
- A family liaison keeps you informed, so you are not the help desk.
The approach
We walk seniors through it. We screen what looks suspicious. We keep the family informed.
Silver Shield is remote and on-demand tech support for Canadians 60+, usually arranged by their adult children. Your parent is capable. The tools they are asked to use just change faster than anyone can keep up with.
Where big-box services fix a device and move on, we stay patient with the person. And we treat scam screening as part of the job, not an add-on.
Tell us about your parentWhat you get
Help that is built around the person.
Everything a worried family usually ends up doing themselves, handled by someone patient.
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Patient remote tech help
Phones, tablets, computers, email and apps. We explain each step in plain words, wait while they try it, and repeat as often as needed.
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Scam screening
Forward us the odd call, text or email. We check it before your parent clicks, pays or replies, and tell them clearly what it is.
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Banking and online accounts
Online banking and sign-ins can feel risky. We guide your parent through them calmly, so they stay in control of their own money.
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A family liaison for you
One point of contact who keeps you updated on what came up and what we did, so you are informed without being the one on call.
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On demand, from home
Everything happens remotely, so help does not depend on a visit, a drive or a waiting room.
How we work
Unhurried, from the first note onward.
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You tell us about your parent
A short note on what they use, what worries you, and how they like to be helped. Written by you, in your own words.
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We get to know them
We start by listening. Pace, comfort level and what confuses them shape everything that follows.
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We help, remotely and patiently
When something comes up, we guide them step by step. If something looks like a scam, we say so plainly and show them why.
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You stay in the loop
Your family liaison keeps you informed, so you know what happened without having to chase it.
Questions
What families usually ask first.
Who is this for?
Canadians 60 and over who are capable but overwhelmed by phones, email, banking apps and fraud attempts. Most often an adult child arranges it for a parent, but seniors are welcome to ask for themselves.
Do we need to be in the same city?
No. Support is remote, so it works for families spread across Canada.
What happens if my parent gets a suspicious call, text or email?
They send it to us before acting on it. We check it, explain plainly what it is, and let you know through your family liaison.
Will my parent be talked down to?
No. Patience and respect are the whole point. We go at their pace, in plain words, and never make anyone feel silly for asking.
What does it cost?
We have not published pricing on this page. Send us a note about your parent and we will reply with the details by email.
Tell us about your parent.
A few lines is plenty: what they use, what worries you, and how best to reach you. Patient tech help, scams stopped, family at ease.